Operations Manager — Umbrella Property Services

Company: Umbrella Property Services
Location: Vancouver, BC
Type: Full-time
Salary: $50,000 — $55,000

Description:

You’re a recent graduate, or you have a couple years of experience under your belt in a strategic or analytical role.

You want a job you can be proud of. A challenge that will allow you to make your mark. An opportunity to get in on the ground floor of a flourishing business you can grow with.

We’re Umbrella Property Services and we’ve been in business since 2008. We run a fast-growing carbon neutral cleaning business that helps commercial and residential owners keep their buildings looking fantastic. We believe businesses can have a profoundly positive impact on the environment and we strive to make the world a better place while keeping it nice and shiny.

We take care of over a million square feet of properties and within the next three years, we’ll be doubling the amount of properties we maintain. We have grown by providing our clients with a stellar client experience. Because of this we need someone who understands the importance of authentically caring. This is where you come in, as our new Operations Manager.

Operations Manager;

Your main goal in this position is to manage the daily operations of the business through exemplary leadership. This is a tremendous opportunity for someone who has experience in operations, strategic planning, or running their own business.

Leading a team of 6-10 technicians, you will oversee our operations while implementing improvement initiatives across several departments in the business. You’ll focus on customer interactions and develop strategies for providing the best possible experience, manage timelines with our technicians, develop operating procedures, manage inventory, recruit and onboard (just to name a few).

Success in this role means keeping the business running smoothly while maintaining a high level of client satisfaction, profitability and employee retention.

Practically speaking, you will:

  • Communicate directly with clients, technicians, and office staff.
  • Make use of project management tools to inform team and clients of progress and to manage timelines.
  • Develop and maintain standard operating procedures.
  • Supervise and assist in the daily fulfillment of scheduled jobs to ensure on-time service for our customers.
  • Strategize with our team and clients on how to provide the best service offering possible.
  • Recruit, hire, train, and work with staff to develop and improve their skill sets.
  • Manage inventory and ensure proper maintenance and use of equipment.

If you have superb leadership skills, a strong work ethic, and you’re ready to take on a challenging role that will define your career, this could be the job for you.

Working @ Umbrella Property Services;

This is a full-time, permanent role with an attractive salary as well as comprehensive group benefits (health, dental, vision, etc.), and vacation.

Office hours are Monday to Friday, 7:00 to 4:00 p.m. at our office located in East Vancouver. Our off-season months in February and August are a bit slower, so you’ll have the ability to take a few weeks off at a time.

You’ll receive a competitive salary of $50,000 – $55,000 commensurate with experience. We also offer a comprehensive benefits package, a vehicle, a cellphone, laptop, fitness allowance and educational allowance of $2000. Lastly, you’ll be a part of our performance bonus structure of up to $15,000 if we meet our KPIs for the year.

And if all of that doesn’t excite you, we also have team building nights where we go to escape rooms, pub nights, or live events! Go ahead – pinch yourself, this is real.

Qualifications;

  • Experience in an operations, systems, strategic, or analytical role
  • Experience leading, supervising, and/or managing a team of individuals
  • Experience in a customer service or customer facing role
  • Post-secondary education in business administration or relatable program

How to Apply;

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.

Click here to apply.